1. GENERAL CONDITIONS
1.1 REGISTRATION: Registration becomes legally binding on acceptance by Chamber College. Failure to comply with our payment terms, as described in our enrolment form, will result in the cancellation of the booking or in termination of the student’s course/accommodation.
1.2 PAYMENTS THROUGH BANK TRANSFER: Proof of full payment must be sent to the accounts department 14 days prior to arrival. In the case of late bookings, payments must be made in full upon confirmation of booking by Chamber College.
1.3 PAYMENTS BY DIRECT STUDENTS: 20% of the invoice must be paid upon the booking confirmation by Chamber College. The balance must be settled 14 days prior to arrival. All fees must be paid before enrolment start date. No student is allowed to start their course until payment is received. Failure to comply with the above terms and conditions may result in cancellation of booking and the forfeit of the 20% deposit.
1.4 PAYMENTS BY CREDIT CARD: No payments are accepted by credit card unless the original credit card holder is present. Bank charges are incurred by the card holder. Chamber College will inform the card holder beforehand of any additional charges.
1.5 PAYMENTS FOR GROUP BOOKINGS: A deposit of 30% must be made on confirmation of booking. Full settlement must reach Chamber College 14 days prior to the group’s arrival. The person/s responsible for the settlement of the invoice must also ensure that they settle any bank charges.
1.6 PAYMENTS FOR EXTENSIONS: Course/accommodation extensions are approved on receipt of payment.
1.7 CANCELLATION CHARGES/REFUNDS | Prior to arrival:
Cancellation of bookings must be received in writing and sent to [email protected] and are subject to the following cancellation fees:
- Up to 14 days’ notice prior to arrival: 5% of total invoice
- Between 13 and 3 days’ notice prior to arrival: 25% of total invoice
- Less than 3 days’ notice: Full price will be charged
Changes after arrival are subject to the College’s approval and carry an administration fee of €25.00 for each change. All accommodation options incur an additional 3-day cancellation fee. Total invoice includes: Tuition, Accommodation, Visa support, Airport transfers, any other additional services or materials as detailed on the invoice. Non-Refundable: Registration fees and Entry Visa administration fees (if applicable).
1.8 CANCELLATION CHARGES /REFUNDS | After arrival: Should a cancellation or course curtailment be made after the commencement of the course/accommodation/package, no fees will be refunded.
1.9 NO SHOW: If a student fails to arrive at their accommodation or for lessons, no fees will be refunded.
1.10 FEES: Fees are not transferable to a third party.
1.11 VISA: The College must be advised immediately if a visa application is rejected.
Full refund is given on course/accommodation when a copy of the rejection letter is received no later than 7 days prior to arrival. No other fees are refundable.
Cancellation fee equivalent to 1 week’s accommodation and tuition is applicable if we are notified 7 days prior to arrival date. The registration fee and bank charges are non-refundable. The College will provide all necessary documentation for students who apply for their visa on receipt of payment.
Should the arrival day be postponed due to delayed visa applications, Chamber College may need to change the initial accommodation allocation. The College is not responsible for decisions taken by immigration police or other government entities relating to entry visas or extensions. The College is not responsible for any change in visa regulations. Please ensure that you understand immigration regulations in Malta. It is your responsibility to meet and comply with any such regulations. Chamber College will not refund any fees due to visa entry rejection into Malta. Non EU students must maintain a valid visa status at all times.
1.12 FLIGHT DETAILS: Must include: Flight Number, Departure Time, Arrival Time, Airline, Point of Origin. If this information is not provided 7 days prior to arrival, students will not be entitled to a refund. In the event of a student delay exceeding 1 hour, students will be charged an additional €15 per hour pro rata on their first day at the College. If for any reason the student does not meet our College airport representative in the airport arrivals lounge they are to call 00356 9966 4144 and NOT take a taxi. You are entitled to 1 large and 1 small suitcase. If you have more luggage please inform School Reception or you will be charged an additional €10 on your departure pick up.
1.13 CUSTOMER CARE: If at any time a student is unhappy with any aspect of their course, accommodation, leisure activities or the Colleges’ sub-contractors, they must inform a member of the management team through reception within 24 hrs. Chamber College will not accept any complaints received after a student’s departure, if it has not previously been brought to the College’s attention.
1.14 STUDENT CONDUCT: We expect all our students to be motivated, polite and considerate towards members of staff, host families and fellow students at all times. Chamber College does not tolerate criminal offences; insufficient class attendance; lateness; the provision of false information in correspondence or any dealings with Chamber College; disorderly, drunken, or threatening behaviour; or any other actions which could bring the College into disrepute. Chamber College reserves the right to expel/repatriate any student who, in the opinion of Chamber College, has behaved in an unacceptable manner. This includes, but is not limited to, possession or consumption of any illegal
drugs and/or alcohol, damage to property, any behaviour that endangers or impairs the health, safety or comfort of other persons using the same services, non-abidance of local law(s) and/or not adhering to curfew times. Any damage to, or loss of, Chamber College or third party property must be paid for by the student prior to departure.
1.15 BULLYING & HARASSMENT: Chamber College is committed to developing a working and learning environment in which bullying and harassment are unacceptable and are not tolerated at any level. We seek to ensure that each individual can work and study effectively in comfort and dignity. Chamber College will provide any employee or student who suffers from bullying or harassment with an appropriate form of action, and seeks to guarantee that complainants will not encounter any form of reprisal or victimisation as a result of their complaint. Harassment is unwanted conduct that violates a person’s dignity or creates an intimidating, hostile, degrading, humiliating or offensive environment for them. Harassment can take many forms, occur on a variety of grounds and can be directed at an individual or a group of individuals. It is not the intention of the perpetrator, but the deed itself and the impact on the recipient which determines what constitutes harassment. If you think you are being harassed, you should where possible, first make it clear to the person that their behaviour is unwelcome and you want it to stop. Once the person understands that their behaviour is unwelcome, this may be enough to stop it. If the harassment continues, you should report the matter to your teacher, the Director of Studies, or any Chamber College Staff member. All complaints will be
handled in a timely and confidential manner. You will be guaranteed a fair and impartial hearing and the matter will be investigated thoroughly. If the investigation reveals that your complaint is valid, prompt attention and/or disciplinary action designed to stop the harassment will be taken.
1.16 PUBLIC HOLIDAYS: The College is closed on official public holidays. Should a public holiday fall between Monday and Friday, time is made up by extending lesson times over the remaining business days of that week. * Please note that on the following dates lessons will not be replaced: 1 May, 15 August, 25 December and 1 January 2018
Public holidays 2017 - falling on a week day: 10 February | 31 March | 14 April | *1 May | 7 June | 29 June |*15 August | 8 September | 21 September | 8 December | 13 December | *25 December | *1 January 2018
1.17 HEALTH INSURANCE: Students must have adequate health insurance to cover the period they are in Malta. Chamber College reserves the right to be fully reimbursed for any medical or related costs it may incur on behalf of any student who requires urgent medical attention in Malta, and to immediately repatriate, at the student’s expense, any student who suffers from a serious medical or psychological condition. Students must have a comprehensive health, accident and travel insurance policy, which would cover them from the enrolment start date until the enrolment end date. Coverage for cancellations, loss and theft of baggage and personal belongings, emergency evacuation, and
for any other eventuality that may occur should also be included. The College will in no way be held responsible for any costs incurred as a result of the student having no or insufficient insurance cover.
1.18 LOSS OF PROPERTY/INSURANCE: Chamber College is not responsible for the loss or theft of student’s property from the College, accommodation or any other location. Chamber College advises all students to take out a travel insurance policy, which covers them for the duration of their stay in Malta. Students’ possessions are not covered by the College’s insurance policy. Any property left for safe-keeping with the College is at the student’s own risk. The directors, management or staff are not responsible for theft, loss, or damage to students’ valuables even while being held for safe-keeping.
1.19 JURISDICTION: Any agreement entered into with Chamber College is governed by the laws of Malta which may be subject to changes.
1.20 FORCE MAJEURE: In the event that Chamber College is unable to fulfil any of its obligations, as a result of event(s) beyond the reasonable control of Chamber College, we will not accept responsibility or liability. Such events will include, but are not limited to: terrorist attacks, war or threat of war, riots, industrial action, natural or man-made disasters, unusually adverse weather conditions or any other event(s) which may class Malta as an ‘at risk destination’ by the Ministry of Foreign Affairs.
1.21 LIABILITY: Unless liability is legally imposed, Chamber College will not accept any liability in the case of illness, accident, loss, damage or injury to persons or property.
wishes, provided that we have been notified within one month of the photo-shoot. These photos and film-footage have no commercial or contractual value.
2.1 REDUCTION OF LESSONS: If there are only two students in a class the number of lessons will be reduced as follows:
General English / Business English - 20 group lessons to 15 lessons
General English Intensive / Exam Preparation Intensive / Business English Intensive - 30 group lessons to 20 lessons
Elective / Intensive - 5 lessons per week
2.2 CERTIFICATE & ATTENDANCE: If your attendance falls below 80% you will not receive a certificate. Absence from classes due to illness will only be authorised when the student produces a medical certificate.
2.3 COURSE LEVEL CHANGES: It is mandatory for all students to sit for monthly level tests. Dates are advertised on the website and the academic notice board. Students must score more than 70% to move to the next level. Students who are absent or late for any level test will not be permitted to take a late test and must wait until the next due date.
2.4 COURSE MATERIAL: Students will be provided with one workbook based on the level obtained in their online placement test. Students moving to the next level must purchase the new workbook - €25.
2.5 COURSE INFORMATION: Lessons may be held both in the morning and afternoon and we may change lesson times where demand dictates. Chamber College also reserves the right to use classrooms in alternative premises of a similar standard.
2.6 COURSES OF 12+ WEEKS: In low season students can shorten their course by a maximum of 4 weeks. Two weeks’ notice must be given, and the resulting credit can only be used to upgrade tuition (subject to availability). This credit is not refundable or transferable to a third party.
2.7 EXAMINATION FEES: Course fees do not include exam entrance fees. Students wishing to sit for exams must bring valid passports for exam entry; identity cards will not be accepted. Transportation to and from the testing centre is not included.
2.8 LESSON TIMES: Indicative lesson times are set out in our Price List. Chamber College reserves the right to alter such lesson times at its discretion.
2.9 LEVEL OF ENGLISH: If a student does not have the minimum level of English required to follow a specific course as determined by Chamber College, we reserve the right to move the student to an appropriate course for their level.
2.10 LOST/MISPLACED STUDENT CERTIFICATE: Should a certificate need to be re-issued, due to loss or misplacement, the following charges apply:
Europe / rest of world - Standard post (FREE)
Europe / rest of the world - Express post (Price on request)
3.1 CHECK-IN & CHECK-OUT: Check-in time: 14:00 | Check-out time: 11:00
If the student arrives early and needs immediate access to their room, they must reserve the bed from the night before. Check-out: Management may remove any personal belongings if students fail to check out by 11:00. In this case the College does not accept liability for any items reported missing or damaged.
3.2 ACCOMMODATION CHANGES:
All accommodation changes incur a 3 day change fee and an additional €25 administration fee.
If a student decides to change from one accommodation type to another no refunds are applicable.
3.3 SELF-CATERING: A €100 deposit against damages is required on registration at the College. Please be informed that Chamber College representatives conduct regular spot checks. No items must be removed from any apartments. Provided that on final inspection no damages have been incurred, the deposit is fully refunded against receipt. Should the apartment require extra cleaning, or if items are found missing or broken, the cost of this will be deducted from the deposit.
3.4 DISTURBANCE: Students will be fined for any disturbances to other clients or third parties. Loud music, shouting or any other disturbance in the accommodation, corridors or any other public area is not permitted at any time.
3.5 DAMAGES: In the case of damages caused in shared accommodation, all students will be held equally responsible if nobody accepts responsibility.
3.6 CLEANING & INSPECTION: Cleaning, change of linen and towels takes place once a week. Cleaning includes washing of floors and bathroom/s and dusting of furniture. Cleaning of cutlery, crockery and cooking utensils is not included. Students must keep their rooms and common areas tidy at all times. Rubbish bags must be placed outside every Monday, Wednesday, Thursday and Saturday (times as indicated on the apartment notice boards).
3.7 CHANGE OF ACCOMMODATION: (Requested by College) - The College reserves the right to ask students to change their bed/room/apartment with reasonable notification.
3.8 SERVICES INCLUDED IN APARTMENTS: Water, Electricity, TV, Wi-Fi Internet (living area) and Washing Machine.
3.9 APARTMENT KEYS: Lost or broken keys will be replaced at a charge of up to €15 per key.
3.10 BEDROOM KEYS: Are NOT provided to the students.
3.11 NO SMOKING: It is forbidden to smoke in the apartments or anywhere on the premises, except on the balconies.
3.12 HEATERS: The use of heaters other than those supplied by the College is NOT allowed.
3.13 NATIONALITY PLACEMENT: The College does NOT guarantee single nationality placement within its self-catering accommodation.
3.14 AIRPORT TRANSFERS: All students who book self-catering and host family accommodation must also book the arrival transfer.
3.15 HOST FAMILY ACCOMMODATION: If a student decides to change from one accommodation type to another no refunds are applicable and an administration fee of €25 applies. Students changing from host family accommodation to self-catering apartments without justifiable reason will incur a 3-day cancellation fee and an additional €25 administration fee.
3.16 HOST FAMILY KEYS: Should a student lose or misplace their host family house keys they are required to pay the full cost involved in replacing the door lock.
3.17 MEALS: Students choosing host family accommodation are entitled to a continental breakfast, a packed lunch and dinner, depending on their booking.
BREAKFAST - Choice of tea, coffee or water, juice and milk, 2 bread rolls or toast with butter.
PACKED LUNCH - Fresh sandwiches, fruit, bottle of mineral water/packet of juice and a treat.
DINNER - 3 course meal including mineral water.
Students must inform their family about any food allergies immediately. Students must respect all meal times established by their host families and inform them if they decide not to eat at home.
3.18 ADDRESS CONFIRMATION: Chamber College reserves the right to move a student to a different address up to three days prior to arrival in the event of any unforeseen circumstances.
4.1 SOCIAL ACTIVITIES:
Chamber College may change its leisure programme due to weather conditions or any other reasons beyond the College’s control. Chamber College cannot be held responsible for damages or injuries sustained on activities.
5. TEENAGE TERMS AND CONDITIONS
5.1 General Conditions: Points 1 to 4 found on our terms and conditions also apply to our teenage students. According to Maltese law, a person under 18 years of age is considered to be a minor and all parties must adhere to the terms and conditions listed in the section of this price list.
5.2 Enrolments: Bookings for students under 18 years of age will only be processed on receipt of the College’s signed Enrolment Form (parents/guardians consent). Students suffering from any illness or disability are obliged to inform the College prior to arrival. All relevant details relating to their illness/disability must be provided.
5.3 Permission & Liability: The parents/guardians permit the student to be treated by a doctor in cases of emergency. Chamber College will endeavour to contact the parents/guardians in such cases. The parents/guardians must pay any third party fees associated with the above treatments. They will provide the school with a contact telephone number in case of any emergencies prior to arrival.
- Parents/guardians authorise Chamber College management to sign any necessary documents in the event that the student may require urgent medical surgery.
- Parents/guardians agree that the minor will respect curfew times stipulated by the College.
- For safety reasons it is mandatory for all minors to attend all Chamber College activities. Students cannot choose to opt out.
- No member of staff can be held responsible for any injury, loss or damage that may occur during a Chamber College organised activity.
5.4 Flight Charges & Unaccompanied Teenagers: Charges for unaccompanied minors are not included in the prices offered by Chamber College, as these depend on the airline chosen by the student. Chamber College is not responsible for any missed flights due to the failure of completing the necessary forms.
5.5 Attendance: Students who are absent with no authorisation will receive a verbal warning. A second, written warning is given if such absence is repeated. A copy of this letter will be sent to the agent and parents/guardians. If this absence persists, the student is expelled. No refund is given and parents/guardians are responsible for any repatriation costs.
5.6 Hotel Accommodation: €50.00 damage deposit is required on arrival. The deposit will be returned on the student’s last day in Malta, after a room inspection is carried out and approved. The deposit is held against any costs that may be incurred resulting from any missing items, breakages or excessive dirt that students may cause during their stay.
5.7 Host Family Accommodation: In the event of unforeseen circumstances Chamber College reserves the right to move a student to a different address up to three days prior to arrival.
5.8 Travel and Health Insurance: All minors must have health and travel insurance for the duration of their stay. A copy of this insurance must be submitted with the enrolment form.
All transactions/bookings carried out on this website are concluded in English.